Return & Refund Policy

Return and Refund Policy for fezaCart:

At fezaCart, we strive to provide you with a seamless shopping experience. However, if you find yourself unsatisfied with a product or need to initiate a return or refund, we have a clear policy in place to assist you. Please read the following guidelines regarding our Return and Refund Policy:

1. Returns:
- You may initiate a return within 2 days of receiving your purchase.
- The item(s) must be unused, undamaged, and in its original packaging.
- To request a return, please contact our customer support team through email or phone. Provide them with your order details and the reason for the return.
- Once your return request is approved, you will receive further instructions on returning the item(s).
- Please ensure that the returned item(s) are securely packaged to avoid any damage during transit.

2. Refunds:
- If the returned item(s) meet the required criteria, we will process a refund for the amount paid for the item(s), excluding any shipping or handling charges.
- The refund will be issued using the same payment method used during the purchase. It may take a few business days for the refund to reflect in your account.
- In case you received the item(s) as part of a promotion or discount, the refund will be adjusted accordingly.

3. Non-Returnable Items:
- Certain items are not eligible for return due to hygiene reasons or other restrictions. These may include but are not limited to perishable goods, intimate apparel, and personalized items.
- Additionally, products that have been used, damaged, or altered after delivery may not be eligible for returns.

4. Damaged or Defective Products:
- In the event that you receive a damaged or defective item, please immediately contact our customer support team.
- We may request evidence such as photographs or videos to assess the issue and determine the appropriate resolution, which may include a replacement, repair, or refund.

5. Additional Information:
- fezaCart reserves the right to amend or modify this Return and Refund Policy at any time. Any changes made will be effective immediately.
- The customer is responsible for the cost of return shipping unless the return is due to an error on our part.

Please note that this Return and Refund Policy outline serves as a general guideline. For specific details and any exceptions, please refer to the detailed policy on our fezaCart website or contact our customer support team.